Contact Ecocare Electrical Limited
Your Trusted Partner in Sustainable Electrical Solutions, From Solar Panels To EV Chargers & More
Contact Us today
Whether you need help with a new electrical installation, repairs, testing, inspections or ongoing maintenance, Ecocare Electrical is here to help. Our team can discuss your requirements, answer any questions you may have and provide clear guidance on the best next steps for your home, business or project.
Ipswich office: 01473 876400
Stowmarket office: 01449 354400
Felixstowe office: 01394 432400
Customer Service Phone Number: 07555 002644
Customer Service Email: ed@ecocareelectrical.co.uk
Company Address: Fairfield, Shotley Road, Ipswich, IP9 1EE
Reaching out early can help prevent small electrical concerns from becoming larger, more costly issues later on. It also gives you the opportunity to plan work at a convenient time, understand what may be required, and ensure everything is completed to the right standard from the outset. Give us a call today!
Ecocare Electrical Limited
Complaints Procedure
At Ecocare Electrical Limited, we are committed to providing high-quality services to our
customers.
If you are not satisfied with any aspect of our service, we encourage you to let us
know so that we can address your concerns promptly and effectively. Here is our step-by-step
complaints procedure:
Step 1: Initial Contact
1. Informal Resolution
Phone: Call our customer service team at 07555002644. We aim to resolve most
issues during the initial call.
Email: Send an email to ed@ecocareelectrical.co.uk. Provide your name, contact
information, and details of your complaint.
Step 2: Formal Complaint
If the issue is not resolved informally, you can escalate it to a formal complaint.
1. Written Complaint
Mail: Send a letter to: Ecocare Electrical Limited
Fairfield, Shotley Road
Ipswich, IP9 1EE
Attention: Complaints Department
Email: Send an email to ed@ecocareelectrical.co.uk.
2. Details to Include
-Your full name and contact details.
-A clear description of your complaint.
-Any relevant documents or evidence.
-How you would like us to resolve the issue.
Step 3: Acknowledgment
Upon receiving your complaint, we will acknowledge it within 5 business days.
Step 4: Investigation
Our complaints team will thoroughly investigate your complaint. This may involve
reviewing service records, speaking to staff involved, and examining any evidence you
provide.
Step 5: Response
We aim to provide a full response within 15 business days of acknowledging your
complaint. If we need more time, we will inform you and explain the reasons for the delay.
Our response will include:
-The outcome of our investigation.
-Any actions we will take to resolve your complaint.
-Any changes we will implement to prevent similar issues in the future.
Step 6: Further Action
If you are not satisfied with our response, you can request a review of your complaint.
1. Review Request
Mail: Send a letter to: Ecocare Electrical Limited
Fairfield, Shotley Road
Ipswich, IP9 1EE
Attention: Complaints Review Panel
Email: Send an email to ed@ecocareelectrical.co.uk.
2. Independent Review
Your complaint will be reviewed by a senior manager not previously involved in
the case. We will provide a final decision within 10 business days of receiving your
review request.
External Resolution
If you remain dissatisfied after our final decision, you may seek further assistance from an
external body such as:
1. Trading Standards
Contact your local Trading Standards office for advice and support.
2. Ombudsman Services
You can contact an ombudsman service if applicable, depending on the nature of
your complaint.
Contact Information
Customer Service Phone Number: 07555002644
Customer Service Email: ed@ecocareelectrical.co.uk
Company Address: Fairfield, Shotley Road, Ipswich, IP9 1EE
We value your feedback and are committed to continuously improving our services. Thank you
for helping us achieve this goal by sharing your concerns.