Contact Ecocare Electrical Limited

Ecocare Electrical Limited
Complaints Procedure

At Ecocare Electrical Limited, we are committed to providing high-quality services to our
customers.

If you are not satisfied with any aspect of our service, we encourage you to let us
know so that we can address your concerns promptly and effectively. Here is our step-by-step
complaints procedure:

Step 1: Initial Contact

1. Informal Resolution
Phone: Call our customer service team at 07555002644. We aim to resolve most
issues during the initial call.
Email: Send an email to [email protected]. Provide your name, contact
information, and details of your complaint.

Step 2: Formal Complaint

If the issue is not resolved informally, you can escalate it to a formal complaint.

1. Written Complaint

Mail: Send a letter to: Ecocare Electrical Limited
Fairfield, Shotley Road
Ipswich, IP9 1EE

Attention: Complaints Department
Email: Send an email to [email protected].

2. Details to Include

-Your full name and contact details.
-A clear description of your complaint.
-Any relevant documents or evidence.
-How you would like us to resolve the issue.

Step 3: Acknowledgment

Upon receiving your complaint, we will acknowledge it within 5 business days.

Step 4: Investigation

 Our complaints team will thoroughly investigate your complaint. This may involve
reviewing service records, speaking to staff involved, and examining any evidence you
provide.

Step 5: Response

We aim to provide a full response within 15 business days of acknowledging your
complaint. If we need more time, we will inform you and explain the reasons for the delay.

Our response will include:
-The outcome of our investigation.
-Any actions we will take to resolve your complaint.
-Any changes we will implement to prevent similar issues in the future.

Step 6: Further Action

If you are not satisfied with our response, you can request a review of your complaint.

1. Review Request

Mail: Send a letter to: Ecocare Electrical Limited
Fairfield, Shotley Road
Ipswich, IP9 1EE
Attention: Complaints Review Panel

Email: Send an email to [email protected].

2. Independent Review

Your complaint will be reviewed by a senior manager not previously involved in
the case. We will provide a final decision within 10 business days of receiving your
review request.

External Resolution

If you remain dissatisfied after our final decision, you may seek further assistance from an
external body such as:

1. Trading Standards
Contact your local Trading Standards office for advice and support.

2. Ombudsman Services

You can contact an ombudsman service if applicable, depending on the nature of
your complaint.

Contact Information

Customer Service Phone Number: 07555002644
Customer Service Email: [email protected]
Company Address: Fairfield, Shotley Road, Ipswich, IP9 1EE

We value your feedback and are committed to continuously improving our services. Thank you
for helping us achieve this goal by sharing your concerns.